Leadership, Relationship, Performance and Wellbeing Specialist

Lai-Ling works with executives, leaders and doctors, focusing on their leadership, relationships, performance and wellbeing. This enables them to achieve their own levels of extraordinary whilst living out the everyday. She understands how difficult the situations are that they often find themselves in, how lonely it is and how little trusted support there is for those in these positions.

Areas of Expertise

• Dynamics and dialogue of human relationships

• Enhancing human performance and wellbeing

• Leadership development, careers and transitions

• Organisational development and change

• Positive organisational transformations

• Enterprise agile transformations and product led organisational transformations

• Resilience in complex adaptive systems and complex organisations

Overview and Approach

Lai-Ling is an experienced coach, mentor, educator, facilitator and consultant for leaders at all levels; having worked with individual contributors, high potentials and new leaders, through to the C-Suite. With a special interest in human interactions, systems and complexity, she has spent the past decade and a half navigating the science and evidence base behind human potential, human performance, resilience in complex adaptive systems and positive organisational transformations - including enterprise agile transformations and product led organisational transformations. Holding a Master of Science in Coaching Psychology from The University of Sydney and the Professional Certified Coach designation from the International Coaching Federation, Lai-Ling takes a multi-disciplined, authentic, creative, and evidence-informed approach to her work; tailoring and co-creating each experience with each leader, team, and group she works with. Lai-Ling combines an eclectic, wide-ranging, and ever-expanding toolkit of models and approaches with the practical real-world problems of leaders, teams, and groups to produce measurable outcomes.

Background and Experience

Lai-Ling is an Australian Born Chinese who grew up in country New South Wales. Her appreciation of trust, story, and the complexities of human relationships emerged from those early days; and today they form the basis of her work. From the age of eight, Lai-Ling started managing her family’s hospitality businesses located in Australia’s Hunter Valley wine region and continued to do so for 14-years. After university she spent 18-years living and working in Australia and Hong Kong, leading global teams and transforming businesses across industries such as banking, consulting, data, disability, financial services, healthcare, insurance, marketplaces and technology; from start-ups through to ASX20 companies - including names such as the National Australia Bank (NAB), Commonwealth Bank of Australia (CBA), Westpac (WBC), Macquarie (MQG), and the ASX itself. The intersectionality of her diversity allows Lai-Ling to bring to her clients a unique set of perspectives to help them navigate their present challenges, no matter what scale and degree of complexity they face.

Qualifications and Memberships

• Master of Science in Coaching Psychology, The University of Sydney

• Graduate Diploma in Business and Technology, Australian Graduate School of Management - The University of New South Wales

• Bachelor of Applied Finance, Macquarie University

• Professional Certified Coach, International Coaching Federation

• Diploma of Workplace and Business Coaching, Open Door Coaching

• Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) Accredited, Langley Group

• Certified LEGO® SeriousPlay® Faciliator

• Standard Mental Health First Aider, Mental Health First Aid Australia

• Applied Storytelling, Australian Film Television & Radio School

• TV Presenting Essentials, National Institute of Dramatic Arts

• ICAgile Certified Professional - Agile Coaching

• ICAgile Certified Professional - Agile Team Facilitation

• Certified Scrum Master

• Kanban Management Professional